Shipping policy
INDOCILE SHIPPING POLICY
Thank you for shopping INDOCILE. The following shipping policy applies to orders placed through shopindocile.com.
SHIPPING LOCATIONS
INDOCILE currently ships within the United States only.
We do not offer international shipping at this time. As INDOCILE grows, additional shipping destinations may become available.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after your order is placed.
Business days are Monday through Friday, excluding holidays.
During launches, sales, holidays, or periods of high order volume, processing times may be longer. Processing time is separate from shipping transit time.
SHIPPING RATES
Standard shipping is $6.95 for orders under $75.
Free standard shipping is available on U.S. orders of $75 or more.
The free shipping threshold is based on the qualifying merchandise subtotal after discounts and before applicable taxes.
Shipping rates and available delivery options will be displayed at checkout before your order is submitted.
DELIVERY ESTIMATES
Standard shipping typically has an estimated transit time of 3–5 business days after your order has been processed and transferred to the shipping carrier.
Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, or other circumstances outside of INDOCILE's control may affect delivery times.
TRACKING
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Please allow time for the carrier to update tracking information after your shipping confirmation is received.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact INDOCILE as soon as possible. We cannot guarantee that an address can be changed once an order has been placed or processed.
INDOCILE is not responsible for orders delivered to an incorrect address provided by the customer.
LOST, STOLEN OR MISSING PACKAGES
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and tracking.
If your tracking information shows unusual delays or your package appears to be lost in transit, please contact INDOCILE so we can assist you with reviewing the shipment and, when appropriate, working with the carrier.
If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, with members of your household, neighbors, building management, or other areas where the carrier may have left the package.
Please also contact the shipping carrier directly regarding the delivery.
INDOCILE will review missing-package concerns on a case-by-case basis. A replacement or store credit is not guaranteed for packages confirmed as delivered by the shipping carrier.
RETURNED TO SENDER
Orders returned to INDOCILE because of an incorrect or incomplete address, refusal of delivery, or failure to retrieve a package may require additional shipping charges before the order can be shipped again.
Original shipping charges are non-refundable.
DAMAGED PACKAGES OR INCORRECT ORDERS
Please inspect your order when it arrives.
If your merchandise arrives damaged, defective, or incorrect, please contact INDOCILE within 3 days of delivery so we can address the issue as quickly as possible.
Include your order number, a description of the issue, and clear photos of the merchandise and packaging when applicable.
Please refer to our Return Policy for additional information regarding damaged, defective, incorrect, or returnable merchandise.
ORDER CHANGES AND CANCELLATIONS
We begin processing orders as quickly as possible. Because of this, we cannot guarantee that an order can be changed or canceled after it has been placed.
If you need assistance with an order, contact INDOCILE as soon as possible.
CONTACT
For questions regarding your shipment or order, please contact INDOCILE through the contact information provided on our website.