Refund policy
INDOCILE RETURN POLICY
We want you to love your INDOCILE purchase. If something isn't quite right, eligible items may be returned for store credit within 14 days of delivery.
RETURN ELIGIBILITY
To be eligible for a return, merchandise must be unworn, unwashed, unused, and in its original condition with all original tags attached. Items that show signs of wear, washing, alterations, stains, odors, makeup, deodorant, or other damage may not be accepted.
Return requests must be submitted within 14 days of the date your order is delivered. Items returned without an approved return request may not be accepted.
STORE CREDIT
Approved returns will be issued as INDOCILE store credit only. We do not issue refunds to the original payment method for standard returns, including returns due to fit, sizing, preference, or change of mind.
Store credit will be issued after the returned merchandise has been received and inspected.
INDOCILE store credit does not expire and may be used toward future purchases at INDOCILE.
RETURN SHIPPING
Customers are responsible for return shipping costs for standard returns. Original shipping charges are non-refundable.
INDOCILE is not responsible for return packages that are lost or damaged in transit. We strongly recommend using a trackable shipping method and keeping your shipping receipt until your return has been processed.
FINAL SALE ITEMS
Items marked Final Sale, clearance merchandise, gift cards, and any other products specifically identified as non-returnable at the time of purchase cannot be returned or exchanged.
For hygiene reasons, certain intimate apparel, bodysuits, swimwear, or similar items may also be final sale where indicated on the product page.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery. Damaged, defective, or incorrect items must be reported to INDOCILE within 3 days of delivery.
Please contact us at hello@shopindocile.com with your order number, a description of the issue, and clear photos of the item and, when applicable, the original packaging.
If we determine that you received a damaged, defective, or incorrect item, we will work with you to make it right. Eligible claims involving an error by INDOCILE will not require the customer to pay return shipping.
EXCHANGES
Because INDOCILE inventory may be limited and styles may sell out quickly, we cannot guarantee direct exchanges.
The easiest way to obtain another size or item is to return eligible merchandise for store credit and place a new order once your credit has been issued.
HOW TO START A RETURN
To request a return, sign in to your INDOCILE customer account at account.shopindocile.com and select the order containing the item or items you would like to return.
Submit a return request through your customer account and follow the instructions provided.
Submitting a return request does not automatically guarantee that a return will be approved. All returns are subject to the eligibility requirements of this policy.
If your return is approved, you will receive instructions for sending your merchandise back to INDOCILE.
Items sent back without an approved return request may not be accepted.
If you experience any issues submitting a return request, contact us at hello@shopindocile.com for assistance.
INDOCILE reserves the right to refuse any return that does not meet the requirements of this policy.
By placing an order with INDOCILE, you acknowledge and agree to the terms of this Return Policy.